return-exchange

Return, Refund & Exchange Policy
Effective Date: 1 June 2026

Welcome to NUDE Streetwear. We strive to ensure that every product delivered meets our quality standards. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

1. Return Window
You may request a return within 7 (seven) calendar days from the date of delivery. Requests submitted after the 7-day period will not be eligible for return, refund, or exchange.

2. Eligibility for Returns
Returned products must:
● Be unused, unworn, and unwashed.
● Be returned in their original condition.
● Have all tags, labels, and original packaging intact.
● Be free from stains, fragrances, damage, or alterations.
● Be accompanied by proof of purchase.
NUDE reserves the right to reject any return that does not satisfy these conditions.

3. Return Shipping Charges
Customers are responsible for arranging and paying for return shipping. Any courier charges, shipping fees, packaging costs, taxes, duties, or related expenses incurred while returning a product shall be borne solely by the customer. Original shipping charges paid at the time of purchase are non-refundable. We recommend using a trackable courier service, as NUDE is not responsible for returns lost or damaged during transit.

4. Non-Returnable Products
The following items are not eligible for return or refund:
● Sale, clearance, promotional, or discounted items marked as Final Sale.
● Gift cards and store credits.
● Customized or made-to-order products.
● Products returned without original tags or packaging.
● Products that show signs of use, washing, wear, or damage.
● Complimentary gifts or promotional merchandise

5. Exchanges
Exchange requests may be made within 7 days of delivery for:
● Size issues.
● Incorrect products received.
● Manufacturing defects.
All exchange requests are subject to stock availability. Where the requested replacement product is unavailable, NUDE may offer store credit or a refund at its discretion. Customers shall bear shipping costs associated with voluntary size exchanges.

6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
● Order number.
● Clear photographs of the product.
● Photographs of the packaging received.
Upon verification, NUDE will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund.

7. Refund Process
Once the returned product is received and successfully passes quality inspection:
● Refunds will be initiated to the original payment method.
● Refund processing may take 7–15 business days depending on the payment provider or banking institution.
● Shipping charges and return shipping costs are non-refundable. If a returned product fails inspection, the refund may be denied and the item may be shipped back to the customer at the customer's expense.

8. Order Cancellation
Orders may only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will be subject to the Return & Exchange Policy.
NUDE reserves the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, or operational reasons. In such cases, a full refund will be issued.

9. Limitation of Liability
NUDE Streetwear shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its products or from delays, losses, or damages occurring during return transit.

10. Contact Information
For all return, refund, or exchange requests, contact: NUDE Streetwear Universalblend Private Limited